Privacy Policy for Script & Sip

At Script & Sip, located at 74 New Cavendish Street, London, City of Westminster, W1G 8TF, GB, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform, visit our cafe, or participate in our services.

Information We Collect

We collect various types of information to provide and improve our services to you, including:

• Personal Information: This includes identifiable information such as your name, email address, phone number, and billing address when you register for calligraphy workshops, make a purchase (e.g., custom stationery or fountain pens), or sign up for our newsletter.
• Transaction Data: Details about purchases you make through our platform or at our cafe, including artisan coffees, teas, freshly baked pastries, light meals, bespoke fountain pens, and workshop bookings.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand visitor engagement and improve user experience.
• Communication Data: Any information you provide when you communicate with us via email, phone, or in person, including feedback, inquiries, and customer service requests.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and deliver the services you request, such as processing orders for cafe items, bespoke stationery, custom fountain pens, and workshop registrations.
• To manage your account and send you service-related communications, including confirmations, updates, and administrative messages.
• To process payments for products and services.
• To improve our online platform, cafe offerings, and services based on your feedback and usage patterns.
• To promote our cafe offerings and calligraphy workshops, send you marketing communications about new products, services, special offers, or events that may interest you, in accordance with your preferences.
• To respond to your inquiries, provide customer support, and address any concerns you may have.
• To comply with legal obligations and protect our legal rights, including preventing fraud and other illegal activities.

Disclosure of Your Information

We may share your information with trusted third parties in the following circumstances:

• Service Providers: We work with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, website hosting, data analysis, email delivery, and marketing assistance. These parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Cookies

Our online platform uses cookies to enhance your experience. Cookies are small data files placed on your device. We use them for:

• Essential Functionality: To ensure our site works correctly, such as maintaining your session.
• Analytics: To understand how visitors interact with our site, helping us improve its design and content.
• Personalization: To remember your preferences and provide a more tailored experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us at:

Script & Sip
74 New Cavendish Street,
London, City of Westminster,
W1G 8TF,
GB